BOOKING

🟢 Booking Policy

Whether your pet needs veterinary care—or you’re simply unsure and want to have them checked—you can request a visit easily through our online booking system.

Briefly:

• Fixed Time Visit: Need a visit at a specific time? Choose a fixed-time appointment (surcharge applies).
• Flexible Time Visit: Book within a wider time window to save on fees and help us plan more efficiently.
• After-Hours, Weekends, and Public Holidays Bookings: Available for non-emergency cases after 6 PM and on weekends or public holidays (higher fees apply).

⚠️ Please note: We provide care by appointment and are not a 24/7 emergency service. If your pet’s condition may be life-threatening, please phone your nearest 24-hour veterinary hospital for immediate assistance.

⏰ Our general working hours are as follows (depending on which time slots are still not taken and are available to book):

Mon, Wed, Fri: 9:00 am – 12:00 pm 🟢 6:00 pm – 9:00 pm
Tue: Closed
Thu: 9:00 am – 12:00 pm 🟢 3:00 pm – 9:00 pm
Sat: 3:00 pm – 9:00 pm
Sun: 9:00 am – 12:00 pm 🟢 3:00 pm – 9:00 pm
Public holidays: 9:00 am – 12:00 pm 🟢 3:00 pm – 9:00 pm

More details:

At X Vet, we offer two types of mobile consult appointments to suit your schedule and your pet’s needs:

Fixed Time Visit (Tighter Time Window)

Need a consultation at a specific time? You can request a Fixed Time Visit. This booking type is ideal if you have time constraints (e.g. work, school pick-up, or time-sensitive pet needs). We prioritise scheduling within a tighter window to minimise waiting.

While we strive to be punctual, please understand that due to the mobile nature of our work—travel logistics, traffic, weather, and occasionally extended time with critically unwell animals—a fixed-time visit may still involve a ±5 to a maximum of 30 minute buffer around the scheduled time.

A surcharge applies to fixed-time bookings. This compensates for the additional logistical work involved, such as:

• Decreased route efficiency
• Higher chance of time gaps between visits
• Reduced ability to group nearby cases
• Increased risk of other urgent cases being turned away or reffered to protect your time window

Flexible Time Visit (Wider Window, Lower Fee)

If you don’t need an exact time, you can book a Flexible Time Visit, which allows us to schedule your appointment within a broader time range. This improves route planning and lets us keep your fee lower.

Available time windows:

• Morning: 9:00 am – 12:00 pm
• Afternoon: 3:00 pm – 6:00 pm
• Evening (After-Hours): 6:00 pm – 9:00 pm

After-Hours, Weekends, and Public Holidays Bookings

Both Fixed and Flexible visit types are available during after-hours (after 6:00 PM), weekends, and public holidays. These appointments attract higher base fees and are subject to availability.

Public holidays are set according to the website of the Government of Western Australia.